Leatside Health Centre

Forth Noweth, Redruth, TR15 1AU

Telephone: 01209 313 313

Sorry, we're currently closed. Please call NHS 111

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Leatside Patient Participation Group

Welcome to the page of the Leatside Patient Participation Group (PPG). We have reformed our patient participation group which meets in the last week of each month. If you would like to get involved, please contact the Practice Patient Group Liaison
What is the Patient Participation Group (PPG)? Since April 2015, it has been a contractual requirement of NHS England for all GP practices to have a PPG and to make reasonable efforts for this to be representative of the practice population. A Patient Participation Group is a group of patients, carers and GP practice staff who meet to discuss practice issues and patient experience to help improve the service. Who is part of the PPG? The PPG is made up of a Chair, Secretary and Committee Members. This steering committee drives the direction of the PPG and the priorities which it wishes to address. A PPG is open to views of every patient on the GP practice list. All communities, groups, genders, ages, ethnicities, and disabilities representing the patient list are encouraged to join. What is the role of the PPG? The aims and work of each PPG depends entirely on local needs, but they all have the aim of making sure that their practice puts the patient and improving health at the heart of everything it does It is important for the PPG to have an inclusive and diverse membership to ensure that the PPG represents as many types of patient voices as possible PPG members can act as ambassadors within the community, and this can help with recruitment of new members PPGs should act as a ‘critical friend’ to the Practice, by helping it appreciate and understand what patients are thinking and are saying about issues, such as, opening hours, telephone systems, requests for home visits, delays in being taken for appointment, seeing their favourite GP, seeing their favourite Practice Nurse, repeat prescriptions and the range and type of services provided within the Practice. By being as outward facing as possible, the PPG can learn about innovations which are happening in the local community and bring these back to the practice PPG members can help to promote health initiatives being introduced within the practice PPGs can work alongside the practice and local health commissioners to ensure that the right services are available to the local population PPGs can give patients and practice staff the opportunity to meet and discuss topics of mutual interest PPGs can provide a means for patients to become more involved and make suggestions about the healthcare services they receive PPGs can explore issues from patient complaints and patient surveys, contribute to actions, plans and help monitor improvements PPGs can contribute feedback to the practice on National Patient Survey results and Friends and Family Test feedback to propose developments or change PPGs can support the practice in promoting health awareness and patient education PPGs can fundraise to support the work of the PPG and to improve the care that is available to patients of the Practice How should the PPG be structured? It is important that a PPG is not too rigid in its structure. A PPG may be virtual or face-to-face, or a combination of the two. Although there are no prescriptive requirements surrounding structure, the most effective groups have ensured that they adopt certain criteria including: The appointment of a Chair and Secretary/coordinator There are clear terms of reference Evidence of regular meetings are maintained and documented Members are recruited from all ages/groups Evidence that patient feedback has been recorded, discussed and where possible acted upon There are training opportunities for members to help equip members with the skills and confidence to fully participate in the PPG There is an action plan Moving Forward with the PPG Patient Participation Groups tend to be set up by Practices but, over time, they are usually run by patients. The PPG should work closely with the Practice, and it is normal for members of the Practice Team, including General Practitioners to be part of the Patient Participation Group. Patient Participation Groups are not set up to be a ‘forum for moaners’ but nor are they ‘doctor fan clubs’. They are a route for patients to advise and inform the Practice on what matters most to patients and to help identify solutions to problems. Members of PPGs should think about the wider patient interest and not just their own personal concerns when serving on the PPG. Every PPG should be clear about what it is there to and hopes to achieve. It should have well thought out core objectives so that if someone asks what the Group does, there is a clear answer. These goals and aspirations need to be realistic and achievable because the PPG is run by volunteers. Getting Involved To some people the above will seem rather daunting. But be rest assured that, Patient Participation Groups across the country, run by patients, are doing these things and are making a real difference. Choose the level and degree of involvement that suits you best, whether as a member of the Group or just helping occasionally. It is all voluntary and every and each contribution is appreciated and valued. FAQs Q: How much time does the PPG require? A: This depends on the individual PPG and the commitment of its members. Preparing for meetings (document reading) and attendance at the meeting would be a minimum. Q: Will it affect my relationship with my GP? A: No. The PPG work is separate from day to day practice work. The PPG and its members have no access to patient medical records. PPG feedback to the practice is general and anonymised Q: Who else will be able to access my contact details? A: Your contact details are only used for PPG purposes. They will be held securely and will never be shared without your permission. Adherence to the General Data Protection Regulation (GDPR) 2018 will always be followed. Q: Does the PPG need to open a bank account? A: If it is decided that fundraising will be held to buy equipment and services for the benefit of patients, the PPG will need a bank account.		LPPG Chair – Robert Lamberton Secretary – Rosemary Musgrave Finance Officer – Maggie Harris PPG Committee Members: Amanda Norman Iain Norman Carol Spencer Maggie Harris Rosemary Musgrave Ruth Major Sally Maunder Sue Solway PPG Minutes Leatside PPG minutes 19112024 Leatside PPG – 160724 Minutes Leatside PPG – 280524 Minutes Leatside PPG – 240523 Minutes Leatside PPG – 200423 Minutes Leatside PPG – 220223 Minutes Leatside PPG – 250123 Minutes Leatside PPG – 301122 Minutes Leatside PPG – 021122 Minutes

This guide explains how general practices work and how you can best use them. You can read the full original document “You and your general practice” on the NHS England site.

Contacting Your Practice

GP practices are usually open 8:00 am to 6:30 pm, Monday to Friday.
You can contact them by phone, in person, via their website, or through the NHS App.
If your practice is closed, dial 111 (or visit 111.nhs.uk) for urgent help. For life‑threatening emergencies, call 999 or go to A&E.
When you request an appointment, the practice will assess your need and respond (by phone, text, or appointment) within one working day.

Who May Help You

You might see a GP, nurse, pharmacist, or other practice staff, depending on your needs.
If you have a carer, they can speak on your behalf (with your consent).
You can request a particular clinician, but you may have to wait.

Appointments by Age / Special Help

From age 16, you can attend or book appointments on your own.
Under 16, you may still attend alone if the GP deems it appropriate.
If you need support (e.g. translation, wheelchair access, longer appointment times), inform the practice—they will accommodate where possible.

Choosing and Registering with a Practice

You can register with or switch GP practices at any time, usually by contacting the practice or using NHS online tools.
You do not need ID, proof of address, or an NHS number to register—even if you are homeless or new to the UK.
A practice may refuse registration only for valid reasons (e.g. you live too far away or the list is full). If refused, they must notify you in writing within 14 days.

Referrals & Rights

When your GP refers you to specialist care, in most cases you have the right to choose which hospital or clinic you attend.
Immigration status does not affect your right to register with a GP.

Cost & Treatment Standards

GP services under the NHS are free. However, practices may charge for private work (e.g. reports, insurance letters).
Practices must treat all patients fairly, respectfully, and without discrimination. In extreme cases (e.g. violence), a practice may remove a patient from their list.

How You Can Help Your Practice

To make things smoother for everyone, you can:

Prepare ahead—list your concerns or symptoms.
Be punctual or available for phone calls.
Cancel in advance if you can’t make it.
Use the NHS App or website to manage bookings, prescriptions, and results.
Turn on notifications so you don’t miss messages.
Order repeat medications in good time.
Join the practice’s Patient Participation Group (if available).

Feedback & Complaints

If you’d like to give feedback or raise concerns, ask to speak to the practice manager.
You can also escalate issues to your Integrated Care Board (ICB) or Healthwatch, who act as independent advocates for patients.